Company Description At Infobip we dream big. Last year, over half of the world’s population interacted with businesses through the Infobip platform. It didn’t happen by chance: through 60+ offices on 6 continents, we are truly committed to helping our 200 000 enterprise clients reach and engage mobile users. Join us on our quest to grow these numbers to … well, the sky is the limit! Job Description Why is this role important at Infobip?The Customer Success Executive is an individual contributor role responsible for handling Infobip’s top customers on regional and global level. The purpose of this role is to be the trusted advisor to customers, help them gain business success using Infobip solutions. They will partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout customer life cycle. They are responsible for retention, adoption, and expansion of Infobip services with assigned base of customers. Top priority for this role is to ensure high-quality experience for our customers, resulting with their satisfaction and advocacy. Your main missions will be: Manage relationship with customers to maintain overall customer health and growthEnsure customer retention and growth Support account executive team in customer expansionMonitor and proactively resolve health risks of assigned customersBe a spokesperson for Infobip strategy with the customer – share our digital transformation vision with executives including product investments/roadmap, strategic acquisitions, and partnershipsMaintain high customer satisfaction and ensure that customers act as Infobip advocatesOrganize and orchestrate cross functional resources to fulfill customer requirements, and proactively engage in helping customer business successDrive customer participation and attendance in business related events/webinars or other promotive activitiesHelp drive faster return of investment on Infobip solution for customerParticipate in onboarding activities and product demonstrations post purchaseAct as a voice of customer within Infobip, ensure product feedback loop and influence internal improvement to provide smooth customer journeyParticipate in global customer success community through knowledge sharing and cross-regional transfer of successful practicesBe fully versed on Infobip products, platform, and integrationsHave an excellent overview of business, competition, and latest industry trendsParticipate in Continuing Education sessions. Qualifications More about you:Bachelor’s Degree in Business, Management, Communications, IT, Telecommunications, or other related degree; or equivalent combination of education and experience.5-7 years of experience in B2B Enterprise Key Account Management, Customer Success, Client Relations, Professional services, Consultancy or Business DevelopmentCustomer retention and growth experienceExperience in Dealing & Presenting to C-LevelUnderstand Customer Journey Customer satisfaction orientedExceptional professional communication skillsStrong administration, analytical and organisational skills, with a systematic approach to problemsStrong networking & relationship building skillsAdditional InformationWhen you become part of Infobip you can expect:Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.Learn as you grow – Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.Connect globally – Work with people from all over the world. We put the “global” in globalisation. Pay & Perks – Competitive salary, health benefits, a team taking care of all the equipment you need, team building and other organized activities … Talk about a balanced lifestyle! CLICK HERE TO APPLY
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