IT Analyst Program Management

IT Analyst Program Management

 World Bank Group

 Washington DC, United States of America

We provide a meaningful, open, friendly, and collaborative environment. We have many interesting and challenging problems to solve, providing you an opportunity to develop your skills while contributing to the mission of the World Bank. We value teamwork, openness, curiosity, and persistence. We will ensure that you will receive training and knowledge sharing across the team.

Role and Responsibilities:

  • Tracks, monitors and develops reports on project performance against expectations across multiple projects in ITSEN.
  • Assists more senior project managers in the development of project plan and day to day aspects of managing projects and program.
  • Support procurement strategy, comprehension of WBG procurement processes and development of procurement documentation.
  • Design, implement, and administer change management strategies for several complex technical rollouts affecting WB staff.
  • Internal change management activities within ITSEN through communications, marketing, and client engagement.
  • Design high quality presentations for Sr Management to deliver sophisticated technical messages in business terms.
  • Assist with the development of surveys to assess client feedback and efficiency of communications activities, using a range of tools and tactics, e.g. e.g. scorecards, usage reports, surveys, client focus groups, polls.
  • Design, write, produce and disseminate internal change communication products.
  • The IT Analyst works closely with ITSIA and ITSSM project teams, throughout the project lifecycle, to create and deliver IT client change management plans which define how IT solution/service is rolled out to WBG and ITSEN clients. IT Analyst will incorporate the following plans, as needed: communications, marketing, learning, support, client management, and sponsorship. Further, the IT Analyst provides procurement strategy and project management support for selected projects within ITSEN portfolio as needed.
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Selection Criteria:

  • Bachelor’s or Master’s degree with 2 years relevant experience OR equivalent combination of education and experience.
  • Previous experience in IT service delivery projects & involvement in different stages of an IT project cycle is preferred.
  • Certification in Client Change Management is strongly desired including proven experience in Change Assessment methods: PCT (Project Change Triangle), ADKAR readiness assessment, and Change Risk Assessment is desired.
  • Knowledge of the WBG organization and how technology is used in different parts of the organization is desirable.
  • Understanding of the ITS work structure and operations, as well as experience in change management engagement with other VPUs in the WBG is an asset.
  • Project management skills, strong organizational, research and analytical skills. High attention to detail. Excellence in writing, editing, and producing different types of media such as multi-media, web, email, and print.
  • Proven ability to multi-task and operate effectively in a matrix management and high-pressure environment.
  • Strong interpersonal skills and ability to work effectively with internal/external partners in a multicultural and fast paced environment. Ability to develop solid relationships with key clients and build productive partnerships.
  • Ability to collaborate closely with external vendors (e.g. graphics design firms) to produce high quality communications products.
  • Ability to work independently and as part of a team.
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