Order Desk Officer Location: Mwanza, Tanzania Order Desk Officer The purpose of this role is: To provide customer support and queries as required. Support the achievement of Sales targets through ensuring all orders are processed and completed within relevant guidelines. Duties and Responsibilities * Liase with the inventory planners and secure the replenishment stock for customers. * Answer all incoming customer calls/emails in a professional manner. * Receive, process and expedite parts orders and enquiries for customers. * Handle complaints from customers, liase with manager to ensure appropriate action is taken. * Educate the customer on the product/services available to them. * Work with Sandvik processes with ERP SAP system and all integrated systems and applications * Create cases within case management system to keep records as ticket to customer queries, incidents and requests and communicate it according to the processes within the company. * Identify potential customer needs/opportunities to grow the business. Your profile * Degree / Diploma in Logistics/Supply Chain Management * 2-5 years’ experience in a customer service role * Relevant experience in Mining industry * Knowledge of Aurora/Finance software, experience and skills within ERP system SAP, Microsoft Office 365. * Experience in Call Centre/Reception software * Experience in customer service and handling complaints CLICK HERE TO APPLY http://dlvr.it/SMfLxb http://dlvr.it/SMfwpy http://dlvr.it/SMgNx3
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