Call Agent job at Atcom Solutions PLC

Atcom Solutions PLC

Vacancy title: Call Agent

[ Type: FULL TIME , Industry: Consulting , Category: Customer Service ]

Jobs at: Atcom Solutions PLC


Deadline of this Job:
31 May 2022

Duty Station:
Within Ethiopia , Addis Ababa , Horn of Africa

Date Posted: Tuesday, May 31, 2022 , Base Salary: Not Disclosed 


Job Description
Interstis Ethiopia Solution PLC is hiring interested and qualified applicants for the following position.
Position Detail:
Answer incoming calls from customers to handle inquiries and questions, handle complaints, and provide information.

Main Job Tasks and Responsibilities:
• Answer calls and handle customer inquiries
• Provide customers with service information
• Register customer information
• Update existing customer information
• Identify and escalate priority issues
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures

Job Requirements
Qualification, Educational Requirement:
• University/College degree is an asset
• Previous customer service experience, especially in particular industry, preferred.
• Proficient in computer applications
• Knowledge of customer service principles and practices
• Knowledge of call center telephony and technology
• Some experience in customer service environment

Key Competencies:
• Verbal and written communication skills
• Problem analysis and problem solving
• Customer service orientation
• Attention to detail
• Stress tolerance
• Proficiency using PC including the internet
• Excellent typing skills
• Good telephone manner with a clear speaking voice
• Good listening and communication skills
• Ability to build rapport with customers
• Ability to work well in a team

Skills & Language:
• Strong interpersonal and presentation skills.
• Excellent organizational skills and attention to detail.
• Very good typing skill.
• Must be able to give attention to detail.

• Amharic and other local language
• English
• French
• Italy

Work Hours: 8

Experience in Months: 24

Level of Education: Postgraduate Degree

Job application procedure
Please send your cover letter and your CV through email at [email protected] Only candidates who have met the required experience & qualifications for this position will be contacted.

Women applicants are highly encouraged to apply

To apply for this job email your details to [email protected].

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