Atcom Solutions PLC
Vacancy title: Call Agent
[ Type: FULL TIME , Industry: Consulting , Category: Customer Service ]
Jobs at: Atcom Solutions PLC
Deadline of this Job:
31 May 2022
Within Ethiopia , Addis Ababa , Horn of Africa
Date Posted: Tuesday, May 31, 2022 , Base Salary: Not Disclosed
Interstis Ethiopia Solution PLC is hiring interested and qualified applicants for the following position.
Answer incoming calls from customers to handle inquiries and questions, handle complaints, and provide information.
Main Job Tasks and Responsibilities:
• Answer calls and handle customer inquiries
• Provide customers with service information
• Register customer information
• Update existing customer information
• Identify and escalate priority issues
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures
Qualification, Educational Requirement:
• University/College degree is an asset
• Previous customer service experience, especially in particular industry, preferred.
• Proficient in computer applications
• Knowledge of customer service principles and practices
• Knowledge of call center telephony and technology
• Some experience in customer service environment
• Verbal and written communication skills
• Problem analysis and problem solving
• Customer service orientation
• Attention to detail
• Stress tolerance
• Proficiency using PC including the internet
• Excellent typing skills
• Good telephone manner with a clear speaking voice
• Good listening and communication skills
• Ability to build rapport with customers
• Ability to work well in a team
Skills & Language:
• Strong interpersonal and presentation skills.
• Excellent organizational skills and attention to detail.
• Very good typing skill.
• Must be able to give attention to detail.
• Amharic and other local language
Work Hours: 8
Experience in Months: 24
Level of Education: Postgraduate Degree
Job application procedure
Please send your cover letter and your CV through email at [email protected] Only candidates who have met the required experience & qualifications for this position will be contacted.
Women applicants are highly encouraged to apply
To apply for this job email your details to [email protected].