Complex Needs Outreach Worker

Website Refuge

Role Overview

Job Title:               Complex Needs Outreach Worker

Location:               Derby City

Salary:                   £25,104 per annum

Contract type:      Permanent

Hours:                   Full Time, 37.5 per week

We are recruiting for a Complex Needs Outreach Worker who will be working primarily with clients who have traditionally faced barriers to accessing support, including those from a wide variety of underrepresented groups such as BME communities; survivors with mental health barriers that need specialist support linked to trauma; survivors with substance misuse barriers; survivors with language and immigration barriers; and socially excluded groups such as street homeless survivors.

We are looking for women with experience of providing high quality welfare support service to survivors of domestic violence and other forms of violence and abuse, excellent interpersonal, listening skills and ability to communicate effectively with children; Good administration skills and an understanding of GDPR; excellent organisational skills with the ability to use own initiative and commitment to work within and maintain Refuge’s core values.

Refuge is the country’s largest single provider of specialist domestic abuse services, we are proud to be a leader in our field and an employer of choice, with excellent systems for supervision, quality management and development. For more information on our work, please visit


Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Other information

Closing Date: 09.00 am on Friday 14 October 2022

Virtual Interview Date: Friday 21 October 2022

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

Refuge is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. However, this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

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