National ICT Officer (ICT/IM)

Website United Nations Office for Project Services (UNOPS)

Job Description

Functional Responsibilities
Under the overall management and supervision of the Project Manager, the National ICT/IM Officer is responsible for efficient and effective ICT management and support to the UNMAS programme in DRC. In the discharge of duties, the National ICT/IM Officer liaises with UNOPS programme support colleagues, in order to ensure best support.

Summary of Key Functions

  1. Information Management (IM) and Data Analysis
  2. IT and Communication Support
  3. Capacity Development and Knowledge Sharing

Information Management and Data Analysis

  • Coordinate the Program’s information management systems including (Information Management System for Mine Action) IMSMA, associated databases and archives.
  • Provide support in monthly data audits to verify the relevance, integrity and quality of information.
  • Provide support in qualitative and quantitative data control in coordination with operations.
  • Perform regular system updates.
  • Support in ensuring that information management products and reporting tools are adequately and accurately used by implementing parties.
  • Support in ensuring that the information management system is operational and meets the needs of the program.
  • Control the distribution of data and relevant information management products to partners and develop processes for updating, transmitting and exchanging data.
  • Ensure compliance with operational procedures and standards for information management.
  • Provide support in preparation of lists, reports and spreadsheets and dashboards presenting information relating to explosive risks and the operations carried out.
  • Report any anomaly observed that could affect the functionality and accuracy of the information management system.
  • Support the installation and upgrade of the UNMAS LAN infrastructure, design, and configuration.
  • Support the continuity over the provision and administration of office automation services, mailing services, intern proxy services, anti-virus protection services, filling system services, database server ices and any other services as needed.
  • Ensure regular backups of the server’s data on a strict schedule as well as provision of data archives to requesting staff members.
  • Leverage Geographic Information Systems (GIS) for map production and geographic data management while promoting data standards and harmonized management of geographic data/information.

IT and Communication Support

  • Apply modern IT technologies in support of IMSMA database analysis and reporting improvement.
  • Liaise with UNOPS HQ, and other relevant units, to determine hardware and software requirements.
  • Liaise with the local UN partner agencies on issues relating to IMSMA.

Capacity Development and Knowledge Sharing

  • Support colleagues from the IM Section to build and maintain required level of understanding, knowledge and working practice within the IMSMA background.
  • Maintain quality assurance of data on identified hazardous areas, KOICA project activities, activities related to capacity development to the Congolese Mine Action Center.
  • Provide support in training and advice, technical assistance to IM users and program partners.
  • Support the development of IM training tools, lead training courses delivered by stakeholders and partners.
  • Facilitate new user training and introduction to UNMAS IT system & provide technical support Identify the needs or gaps where additional training should be provided to improve the IM understanding, data accuracy and timely reporting.

Education/Experience/Language requirements

  • A First level University Degree (Bachelor’s degree or equivalent) with two years of relevant experience OR
  • Secondary School (high school or equivalent) with six years of relevant experience is required.


  • Relevant experience is defined as experience in the field of information Management.
  • Experience in the usage of MS Office and ArcGIS Software is required.
  • Experience with SQL is considered an asset.

Language Requirements:

  • Fluency in English and French (speaking, writing and reading) is required.

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