Operations Manager (Restaurant)

Website Afro-Boer Bakers Cafe

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Small but busy restaurant / cafe outlet is looking for an Operations Manager

  • Must be an excellent all rounder, systems oriented
  • Hospitality back ground is essential
  • Recruit, select, train, assign, schedule, coach, counsel, and discipline employees ·
  • Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions ·
  • Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions ·
  • Develop operations systems by determining product handling and storage requirements; develop, implement, enforce, and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management, and shipping ·
  • Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes ·
  • Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
  • Manage staff levels, wages, hours, contract labor to revenues ·
  • Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees ·
  • Manage relationships with key operations vendors. Track vendor pricing and service levels. Review and approve all operational invoices and ensure they are submitted for payment ·
  • Serve as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site. In particular, this includes any issues on-site at client facilities, such as breaking a fence or tape residue on flooring ·
  • Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints ·
  • Work closely with GM and management team to set and/or implement policies, procedures, and systems and to follow through with implementation. ·
  • Communicate all operating policies and/or issues at department meetings
  • Work closely with the team and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data, and reduce sub-rental expenses ·

Job Types: Full-time, Permanent

Ability to commute/relocate:

  • Pretoria, Gauteng: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • FOH Customer Service: 3 years (Preferred)
  • BOH Kitchen: 3 years (Preferred)

Application Deadline: 2022/09/19

Contact Details:

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