Reservations Operations Manager

Natebo Consulting


To manage the overall performance of the operations team by ensuring the administration behind every booking is handled with speed, accuracy and efficiency. The Reservations Operations Manager is specifically accountable for the performance and leadership of the Operations Specialists, with the ultimate goal to achieve efficient turnarounds, booking accuracy and improved work flow allowing the Travel Designers to increase the volumes and speed of sales.

Detailed Responsibilities

  • Offer first line assistance to the Operations Specialists, allocating tasks of availability, confirmation and post confirmation services while maintaining workloads and a high level of efficiency within the team as a whole.
  • Develop and mentor staff and talent to their full potential through performance development programs.
  • Liaise with the Head of Operations & Global Integration to ensure the company strategy is implemented
  • Review outstanding vouchers on bookings and close off vouchers which have been over/incorrectly stated
  • Review product analysis and drive product sales
  • Optimise business processes – continuously striving to improve business effectiveness and efficiency

Qualification: –

  • Matric certificate – with maths (minimum standard grade or above)
  • Tertiary qualification in Travel & Tourism/Hospitality.

Experience: –

  • 8-10 years in the Travel & Tourism industry
  • Computer Literate (Microsoft Office, email, Internet)
  • Proven English literacy
  • Working knowledge of TourPlan and WISH or similar booking/operating system
  • General product knowledge on Southern & East Africa
  • Personal or educational travel experience advantageous
  • Excellent attention to detail

Skills: –

  • A Reservations Operations Manager should have an analytical and logical approach and be capable of leading a good team.
  • Having the ability to delegate work activities is essential.
  • Excellent communication skills both written and oral.
  • Be able to actively listen and communicate clearly.
  • Deliver efficient solutions and credible service to all internal and external stakeholders.

Personal Abilities: –

  • Models commitment to the team, motivates and grows team spirit and remains result oriented.
  • Precise, organised and good communication skills.
  • Ability to work under pressure without compromising accuracy.
  • Ability to pace oneself and prioritise demands.
  • Team worker and ability to interface with various departments.
  • Self-starter with high energy levels.
  • Be team focused, treating people with respect.
  • Have a positive attitude and impact on everyone around them.

Job Type: Full-time

Salary: R30,000.00 – R45,000.00 per month

Ability to commute/relocate:

  • Sandton, Gauteng: Reliably commute or planning to relocate before starting work (Required)

About Natebo Consulting

Natebo Consulting was officially launched in 2018, however the Managing Director has over 10 years as a Generalist Recruiter in executive search of permanent, temporary and contractors.
As part of our growth strategy we have forged strong relationships with leading and reputable consulting firms which in turn has enabled us to enjoy significant access to human and technological resources constantly re-inventing our brand and keeping abreast with trends in our respective industry and the economy at large. These ties with other firms leverage our capability to generate and share knowledge & experience at our disposal and cutting edge methodologies.
Natebo Consulting is a dynamic 100% Black female owned consulting firm in the PWD Learnerships& Recruitment, Talent Management, Training & Development, Head Hunting, Executive Search, Business Processes Outsourcing & Project Management.
Our services are not limited to the above, we have subsidiary companies that are involved in community building through skills development within the construction, farming, and early childhood development spheres.
Our headquarters are based in Johannesburg, however we have a footprint is throughout the African continent we have clients as far as Mauritius, Angola, Mozambique & Lesotho and recently we have acquired a new client in China for English Teachers.
To become top of the month service provider within the Talent acquisition and Management space both locally and internationally.
We strive to be one of the leading talent acquisition and management organisations of choice to our clients by delivering excellent service, adhering to agreed turnaround times & consistency in meeting our client’s needs.
Ethical Behaviour
Honesty & Integrity
Respecting both the client and candidate

Our team is made up of experienced freelance/ad hoc specialists who are qualified and accredited in the following areas:
Recruitment and Selection
a)Strategy Planning and Implementation
b)Organisational Development
c)Training and Development
d)Business Process Outsourcing
e)Project Management
f)PWD recruitment

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