- Organization: WIPO – World Intellectual Property Organization
- Location: Geneva (Switzerland)
- Grade: GS-5, General Service – No need for Higher Education – Locally recruited position – Administrative support
- Occupational Groups:
- Administrative support
- Communication and Public Information
- Translations and Languages
- Closing Date: 2022-12-29
The World Intellectual Property Organization (WIPO), the global forum for intellectual property (IP) services, policy, information and cooperation, is looking for qualified applicants wishing to contribute to its distinctive mission of making IP work for everyone.
How do expressions of interest work?
This post will be accepting applications until end of December 2022, to enable applicants to express their interest in employment with WIPO. The applications received will be reviewed by our recruiters and the hiring office with a view to\:
• Contacting qualified applicants, regarding Assistant Examiner vacancies that match their profile and language requirements.
Note\: Applying to this Expressions of Interest does not guarantee employment with WIPO.
If you are an applicant with secondary education and a minimum of five years of related work experience, and have an excellent written and spoken knowledge in one of the languages listed below, we would like to hear from you.
1. Organizational context
a. Organizational Setting
The post is located in the PCT Operations Division, PCT Services Department, Patents and Technology Sector. The PCT Operations Division is responsible for the receipt, formalities examination, publication and communication of applications and related documents filed under the PCT and delivering high-quality customer services to PCT users in all 10 official PCT publication languages.
b. Purpose Statement
The incumbent is required to carry out processing and formalities examination duties in at least two languages for international patent applications, and provide customer services to applicants and offices.
c. Reporting Lines
As a member of a PCT Operations Team, the incumbent works under the supervision of the Team Coordinator.
2. Duties and responsibilities
The incumbent performs the following principal duties\:
(a) Examine in at least two languages formality requirements of standard international applications, ensuring conformity with set standards; process, carry out data entry and check international applications and related documents for completeness, acknowledge receipt, and follow-up as required; forward more complex examination formalities issues to the Examiner/Team Coordinator for follow-up.
(b) Ensure high level of customer services to users and reply in a timely manner. Liaise with PCT users and authorities and provide follow-up as required.
(c) Carry out publication preparation and review work; ensure publication and re-publication work assignments are in final format for international publication within established deadlines; and inform Team Coordinator of delays or other issues.
(d) Participate in team meetings and provide input towards improving internal work processes and workflows.
(e) On request, participate in customer support on PCT electronic services.
(f) On request, participate in testing PCT electronic systems and tools.
(g) Keep abreast of and work in line with established work processes.
(h) Perform other related tasks as required.
3. Education and Experience requirements
Completed secondary education.
At least five years of related work experience.
Experience in formalities processing of patent/trademark/industrial design applications.
Experience in customer service.
Excellent written and spoken knowledge of Chinese or Japanese or Korean, and a good knowledge of English.
Knowledge of other PCT publication languages (Arabic, French, German, Portuguese, Russian and Spanish).
Job Related Competencies
Good IT skills for document processing, data management and data search.
Ability to work within the rules, regulations and procedures governing the area of work.
Client orientation, with ability to deliver high-quality client services.
Ability to work within pre-defined deadlines in an organized and logical manner while maintaining meticulous attention to detail.
Ability to work on own initiative and with a marked sense of teamwork and shared responsibility.
Ability to handle and protect confidential and sensitive data with integrity.
Excellent interpersonal skills and ability to maintain effective partnerships and working relations in a multicultural environment with sensitivity and respect for diversity.
Knowledge of tools used for customer service, e.g. Verint or JIRA etc.
Ability to use different web browsers, e.g. Internet Explorer, Firefox, or Chrome etc.
Ability to use authentication tools, e.g. a digital certificate, an app or mobile phone for one-time password etc.
1. Communicating effectively.
2. Showing team spirit.
3. Demonstrating integrity.
4. Valuing diversity.
5. Producing results.
6. Showing service orientation.
7. Seeing the big picture.
8. Seeking change and innovation.
9. Developing yourself and others.
WIPO’s core values, shaping the future, working as one, acting responsibly and delivery excellence, reflect our aim to achieve an efficient, professional organization in the service of global public, which values diversity and treats all people with fairness, dignity and respect.
Monthly salary (Net of tax)\: 6,270 CHF
Please refer to WIPO’s Staff Regulation and Rules for detailed information concerning salaries, benefits and allowances.
Temporary appointments are renewable, subject to continuing needs, availability of budget and satisfactory performance with a maximum cumulative length of two years.
To apply for this job please visit wipo.taleo.net.