Supply Chain Business Process Owner – Open to Telecommuting

Website Catholic Relief Services (CRS)

Job Description

Job Title: Supply Chain Business Process Owner (SCM Business Analyst)

Reports to: Director II, Global Employee Experience

Department: Global Supply Chain Management Unit

Location: Remote

About CRS

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.


Project Insight is CRS’ initiative to improve Finance, Human Resources, and Supply Chain functions, supported by Oracle technology. Improved processes will make CRS more efficient; using timely, accurate data for decisions will make CRS more effective. By equipping our staff with tools for better stewardship, Insight will help us to better meet the needs of those we serve. To maximize the business and technology return on investment from the implementation of an integrated solution for Finance, Human Resources, and Supply Chain, CRS intends to establish a Center of Excellence (COE) to govern, manage, and maintain the systems and processes addressed by Project Insight.

Job Summary:

Within the context of Project Insight, a Business Process Owner (BPO) represents a workstream (whether Finance, Human Resources, or Supply Chain) through the various stages of the project, whether during implementation or in a run state. At any stage, the BPO participates and helps drive the design and/or refinement of the end-to-end business and system processes for the workstream, and ensures data quality. S/he assists with project planning; develops high-level and detailed functional local design; contributes to configuration, testing (e.g., user validation testing), training, Go Live, and deployment; and provides for hyper-care, maintenance, stabilization, and optimization in his/her respective workstream. The BPO on the global team will liaise closely with the respective field-based Regional Technical Advisor (RTA) and Regional Implementation Advisors (RIA) to speak with one voice in relation to his/her project counterparts. At all times the BPO will ensure the appropriate level of input from relevant IT resources and Subject Matter Experts.

General Responsibilities

  1. With a One Agency lens, support his/her workstream, effectively brokering any disagreement or conflicting approaches to the benefit of the overall project
  2. At all stages, coordinate effectively with Core Team, COE colleagues, and the SI, and ensure all necessary input from Subject Matter Experts (SMEs) for the most accurate and effective results
  3. Understand and help accomplish Insight business case objectives, including management of workstream scope
  4. Strive to minimize disruptions that may arise in the CRS business environment as a result of implementing a new integrated solution
  5. Lead and/or support the local design and implementation of various consultations, workshops, materials, and analyses in support of each project stage
  6. At each project stage, as necessary lead and/or support project planning exercises for future stages
  7. Lead, provide, and/or contribute to business analysis expertise, and support the refinement of business processes
  8. Build and maintain deep internal expertise in the software solution chosen by and configured for CRS
  9. Develop and maintain deep business process and industry best practice knowledge within functional areas
  10. Support master data management and data quality activities
  11. Represent CRS in relevant vendor forums or partnership opportunities
  12. Drive stakeholder discussions from problem discovery to business requirement identification, to problem solutioning
  13. Be able to take a medium size project from conception to implementation

Supervisory Responsibilities: No formal supervision but involves matrix relationship with SMEs.

Required Qualifications and Experience:

  1. Bachelor’s degree in Supply Chain Management, Information Systems, Business Administration, International Development (or equivalent work experience)
  2. 8+ years of experience in supply chain operations and systems, with a deep understanding of business processes and industry best practices
  3. Experience Implementing ERP systems for SCM modules- Desirable
  4. Excellent understanding of conceptual and practical aspects of Supply Chain business processes
  5. Business analysis for requirements elicitation and use case development
  6. Project management experience

Required Foreign Language: None

Required Travel: up to 25% travel

Work Environment: The position will be part of a fast-paced agency initiative with frequent consultation with HQ and field staff. The BPO may have to participate in early morning or evening meetings to reach all CRS staff.

Disclaimer: This job description is dependent on future funding. Duties and responsibilities are not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. Our Catholic identity is at the heart of our mission and operations. We welcome as a part of our staff and as partners people of all faiths and secular traditions who share our values and our commitment to serving those in need.

About the Organization

Catholic Relief Services was founded in 1943 by the Catholic Bishops of the United States. Our mission is to assist the poor and disadvantaged, leveraging the teachings of the Gospel of Jesus Christ to alleviate human suffering, promote development of all people, and to foster charity and justice throughout the world. Working through local offices and an extensive network of partners, CRS operates on five continents and in 98 countries. We aid the poor by first providing direct assistance where needed, then encouraging people to help with their own development. Together, these approaches foster secure, productive, just communities that enable people to realize their potential. As the official international relief and development agency of the U.S. Catholic community, CRS is also committed to educating the people of the United States to fulfill their moral responsibilities toward our global brothers and sisters by helping the poor, working to remove the causes of poverty, and promoting social justice.

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