HR Specialist (HSS)

International Atomic Energy Agency (IAEA)

Job Overview

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HR Specialist (HSS)

HR Specialist (HSS)

HR Specialist (HSS) (P4) (2023/0770 (210735))

Organization: MTHR-HR Services
Primary Location: Austria-Vienna-IAEA Headquarters
Job Posting: 2024-03-25, 3:57:14 PM
Closing Date: 2024-04-09, 12:59:00 AM
Duration in Months: 36
Contract Type: Fixed-Term, Extrabudgetary
Probation Period: 1 Year
Full Competitive Recruitment: Yes

Organizational Setting:

The Department of Management (MT) provides a ‘platform of services’ that serves as a foundation for the successful delivery of the IAEA’s scientific and technical programmes. Its mission statement is as follows: “MT is a partner and a business enabler that champions change and efficiency, leveraging a common purpose.”. Thus, among other support activities, it assists a scientific manager in recruiting the right expert, helps a technical officer coordinate the purchase of radiation equipment, and ensures that all Board documents are translated and distributed on a timely basis to Member States.

The Division of Human Resources (MTHR), within the Department of Management, plans, acquires, and manages human resources to effectively implement the IAEA programmes. It thus delivers the full spectrum of human resource services, including HR organizational development and planning, talent acquisition and development, performance management, and administration of compensation and benefits. The Division serves a multicultural workforce of approximately 2300 people from diverse scientific, technical, managerial, and professional disciplines.

The HR Service Section (HSS) provides the Agency’s staff and personnel with HR services and advice in the areas of administration of benefits and entitlements, administration of contracts and contract extensions, and on-boarding and off-boarding of staff.

Main Purpose:

Reporting to the Section Head, HR Services (HSS), the HR Specialist (HSS) ensures the efficient on-going administration of staff benefits and entitlements, the administration of contracts and contract extensions, provides substantial technical contributions and support to the maintenance and development of the agency’s social security schemes, such as pensions and health insurance, and carries out certain matters related to compensation and contract administration. Represent the agency and/or act as secretary on various committees and bodies, including those related to pension, insurance, and compensation claims, analyzing and addressing complex issues and cases.


The HR Specialist (HSS) is: (1) a specialist providing advice to the Section and relevant committees/panels on the benefit plan design and market trend, as well as performing the assigned functions on various Human Resources matters; (2) an evaluator, analyzing complex cases related to the responsible areas and making related decisions and recommendations; (3) a communicator, clarifying complex issues and keeping staff informed of any change and update in these areas; and (4) a manager and coordinator, ensuring effectiveness in the work of the team through streamlined processes and a client-oriented approach.

Functions and Key Results Expected:

  • Coordinate the activities of the assigned staff and effectively manage the resources to ensure the timely delivery of services.
  • Ensure the efficient on-going administration of staff benefits and entitlements and of contracts and contract extensions for the assigned client groups.
  • Evaluate and recommend actions for complex administrative matters and cases relating to those functional areas under his/her responsibility.
  • Conduct ongoing research into emerging trends, issues, and best practices related to benefits and entitlements matters within and outside of the UN common system.
  • Analyze and evaluate escalated complaints related to social security benefit claims with service providers in accordance with the agency’s administrative framework.
  • Within the authority delegated to the agency, conduct reviews of principles, policies, and practices governing salaries and allowances for improved effectiveness in supporting organizational needs.
  • Act as a focal point for the UN Pension Fund and insurance providers to address any escalated issues raised by staff members and former staff members.
  • Provide secretarial and analytical support to various committees on complex issues relating to compensation and insurance claims, disability claims, related requests for review and appeals and premium payments.
  • Provide support to contract extension panels, as required.
  • Contribute to other HR projects, policies, and operational procedure revisions, as required.

Competencies and Expertise:

Core Competencies (Competency Framework):

  • Communication: Communicates orally and in writing in a clear, concise, and impartial manner. Takes time to listen to and understand the perspectives of others and proposes solutions.
  • Achieving Results: Takes initiative in defining realistic outputs and clarifying roles, responsibilities, and expected results in the context of the department’s programme. Evaluates his/her results realistically, drawing conclusions from lessons


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