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Customer Marketing Manager at Jungle Scout

Customer Marketing Manager at Jungle Scout

Customer Marketing Manager at Jungle Scout

About the Job:

At Jungle Scout, we’re on a mission to empower entrepreneurs and brands in building successful e-commerce businesses by providing industry-leading data, powerful tools, and resources. We’re expanding and seeking a Customer Marketing Manager to join our fast-paced and customer-oriented Customer Experience team, part of the Customer Success department.

The Customer Marketing Manager will develop strategies and customer programs aimed at driving adoption, loyalty, upsell, and advocacy opportunities within our customer base.

Location: Remote (US or Canada, except Québec)

Responsibilities:

• Develop a customer program strategy to support adoption, expansion, and retention goals.
• Collaborate with Marketing and Customer Success teams on targeted marketing, events, and initiatives to drive customer upsell, expansion, and retention.
• Manage and create content for customer newsletters, email nurtures, in-app messaging, social media, and webinars.
• Provide reporting and insights on the effectiveness of customer programs and tactics.
• Analyze data to identify customer behavior, preferences, and needs.
• Create customer programs/campaigns based on customer insights.

Who You Are:

• Experienced B2B SaaS customer marketer with at least 3+ years of experience.
• Strategic thinker with a hands-on approach to creating impactful content and communications.
• Effective communicator and collaborator with exceptional communication skills.
• Customer-focused with deep empathy for customer needs.
• A multiplier, empowering others through coaching and mentoring.

What You’ll Get:

• The opportunity to work with the best team in a remote-first culture.
• A growth-oriented culture with opportunities for skill development.
• Ability to make an impact and take extreme ownership of your work.
• Competitive compensation packages, including bonuses tied to performance and equity.
• Flexible Time Off for work-life balance.
• Comprehensive health benefits and retirement plans.
• Paid Parental Leave Policy to support family needs.

About Jungle Scout: Jungle Scout is the leading all-in-one platform for selling on Amazon, supporting over $50 billion in annual Amazon revenue and serving 10 global Amazon marketplaces. Founded in 2015, Jungle Scout offers a suite of business management solutions and market intelligence resources.

We prioritize Diversity, Equity, and Inclusion and are committed to creating a diverse environment. Jungle Scout is an equal opportunity employer.

Note: Responsibilities may evolve over time in our dynamic environment. The listed responsibilities reflect our current needs.

APPLY HERE