Senior Executive Assistant at the World Bank Group

Job Overview

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Senior Executive Assistant at the World Bank Group

Senior Executive Assistant at the World Bank Group

Position Details

  • Job #: req26942
  • Organization: World Bank
  • Sector: Administration/Office Support
  • Grade: GD
  • Term Duration: 5 years 0 months
  • Recruitment Type: Local Recruitment
  • Location: Kampala, Uganda
  • Required Language(s): English
  • Preferred Language(s): English
  • Closing Date: 4/17/2024 (MM/DD/YYYY) at 11:59pm UTC


Working at the World Bank Group presents an exceptional opportunity to contribute to solving some of the world’s most pressing development challenges. With a commitment to ending extreme poverty, increasing shared prosperity, and promoting sustainable development, the World Bank Group is a leading global partnership dedicated to supporting developing countries. The Uganda Office of the World Bank is seeking a highly organized and experienced professional to serve as the Senior Executive Assistant to the Country Manager and to lead and manage a team of Administrative and Client Support (ACS) staff.

Duties and Accountabilities

  • Act as the first point of contact to the office of the Country Manager, representing the office and liaising with internal and external stakeholders.
  • Manage the Country Manager’s schedule, prioritizing tasks and resolving conflicts.
  • Lead the Administrative and Client Support (ACS) team, overseeing office support work and coordinating workflow.
  • Supervise ACS staff, including recruitment, onboarding, coaching, and performance management.
  • Coordinate training initiatives for ACS staff, assessing and addressing their learning needs.
  • Provide research support and utilize relevant computer software to maintain data.
  • Independently respond to inquiries, coordinate multiple work processes, and monitor activities to ensure timely delivery of outputs.
  • Act as Secretary to front office and staff meetings, facilitating official processes and managing correspondence flow.
  • Draft and finalize correspondence on behalf of the Country Manager and prepare meeting minutes as required.
  • Collaborate with the front office team and other units within the World Bank Group.

Selection Criteria

  • Preferably college diploma, with candidates holding a Bachelor’s degree in business administration or social sciences having an advantage.
  • Minimum of seven years of relevant experience, with extensive knowledge of World Bank Group processes, policies, and procedures.
  • Experience in dealing with senior officials within and outside the Bank, previous exposure as an Executive Assistant preferred.
  • Strong oral and written communication skills, interpersonal abilities, and judgment.
  • Excellent organizational skills, multitasking abilities, and ability to prioritize tasks under tight deadlines.
  • Total discretion, confidentiality, and strong personal ethics.
  • Proactive, resourceful, and flexible, with a positive attitude and ability to maintain composure under pressure.
  • Coaching and mentoring skills, ability to create a positive team environment.
  • Proficiency in Ms Office, SAP, and other relevant computer software.
  • Analytical, research, problem-solving skills, and high degree of independence and reliability.
  • Flexibility with working hours and willingness to work overtime.

Required Competencies

  • Technology and systems knowledge
  • Project and task management
  • Institutional policies, processes, and procedures
  • Versatility and adaptability
  • Team Leadership (ACS)
  • Client Orientation
  • Drive for Results
  • Teamwork (Collaboration) and Inclusion
  • Knowledge, Learning, and Communication
  • Business Judgment and Analytical Decision Making

World Bank Group Core Competencies

  • Comprehensive benefits, including retirement plan, medical, life and disability insurance, and paid leave.
  • Equal opportunity and inclusive employer, with a dedicated and committed workforce.
  • No discrimination based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.


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