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End User Support Specialist At RAYOMI TECHNOLOGY (RTX) LIMITED 2023
End User Support Specialist
RAYOMI TECHNOLOGY (RTX) LIMITED Dar es-Salaam, Dar es Salaam, Tanzania
About the job
END USER SUPPORT TECHNICIAN
help the system users by responding to client queries, solving technical problems and retaining an organizational network, software and computer peripherals.
Reports to: CTO
7.2 Responsibilities
o Meet with clients to determine requirements
o Work with clients to define the scope of a project
o Plan timescales and the resources needed
o Clarify a client’s system specifications, understand their work practices and the nature of their business
o Travel to customer sites
o Liaise with staff at all levels of a client organization
o Define software, hardware and network requirements
o Analyze it requirements within companies and give independent and objective advice on the use of it
o Develop agreed solutions and implement new systems
o Present solutions in written or oral reports
o Help clients with change-management activities
o Purchase systems where appropriate
o Design, test, install and monitor new systems
o Prepare documentation and present progress reports to customers
o Organize training for users and other consultants
o Be involved in sales and support, and where appropriate, maintain contact with client organizations
o Identify potential clients and build and maintain contacts
7.3 Skills Requirements
Needs to show evidence of the following:
o The ability to think logically
o A good memory of how software and operating systems work
o Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
o The ability to work well in a team
o Problem solving skills
o A strong customer focus
o The ability to prioritize your workload
o Attention to detail.
7.4 Degree Requirements
Bachelor Degree or Diploma in Computer Science, IT, Telecommunications
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