End User Support Specialist At RAYOMI TECHNOLOGY (RTX) LIMITED 2023

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End User Support Specialist At RAYOMI TECHNOLOGY (RTX) LIMITED 2023

End User Support Specialist
RAYOMI TECHNOLOGY (RTX) LIMITED Dar es-Salaam, Dar es Salaam, Tanzania


About the job


help the system users by responding to client queries, solving technical problems and retaining an organizational network, software and computer peripherals.

Reports to: CTO

7.2 Responsibilities

o Meet with clients to determine requirements

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o Work with clients to define the scope of a project

o Plan timescales and the resources needed

o Clarify a client’s system specifications, understand their work practices and the nature of their business

o Travel to customer sites

o Liaise with staff at all levels of a client organization

o Define software, hardware and network requirements

o Analyze it requirements within companies and give independent and objective advice on the use of it

o Develop agreed solutions and implement new systems

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o Present solutions in written or oral reports

o Help clients with change-management activities

o Purchase systems where appropriate

o Design, test, install and monitor new systems

o Prepare documentation and present progress reports to customers

o Organize training for users and other consultants

o Be involved in sales and support, and where appropriate, maintain contact with client organizations

o Identify potential clients and build and maintain contacts

7.3 Skills Requirements

Needs to show evidence of the following:

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o The ability to think logically

o A good memory of how software and operating systems work

o Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution

o The ability to work well in a team

o Problem solving skills

o A strong customer focus

o The ability to prioritize your workload

o Attention to detail.

7.4 Degree Requirements

Bachelor Degree or Diploma in Computer Science, IT, Telecommunications



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