About the job

PURPOSE OF THE ROLE

Are you passionate about delivering exceptional customer experience, driving sales, leading people, and managing business processes? This is an opportunity to help grow your career.Key Outcomes & Responsibilities

• Drive sales and stock management by optimizing selling space, effective engagement with planners and drive interdepartmental integration.
• Ensure exceptional customer service at all touch points through effective product knowledge within the team, stock availability and manage customer interactions, complaints and requests.
• Manage shrinkage ensure compliance to Consumer Protection Act
• Analyze reports and trends and implement action plans by interpreting information, formulate and implement action plans and identify challenges, trends and opportunities to drive continuous improvement.
• Implement launches and promotions within guidelines and budget and timeously.
• Adhere to and comply with Occupational Health and Safety Act (OHASA), legal requirements, internal controls and assist with commercial and operational duties.
• Manage the end-to-end People processes (recruit, develop, retain) by managing Performance Management processes and employee relations processes.

Behavioural Competencies

• Planning and Organizing: Develop plans for work to be done by self and others.
• Detail Orientation: Pays attention to quality standards.
• Team Orientation: Anticipates and responds to customers’ needs fast and effectively.
• Analytical Ability: Collects and organizes data for understanding fundamental issues.
• Persuasion: Proactively engages and attracts the client into buying the product or service.
• Decision Making: Makes decisions impacting on own area of work within established standards and principles.
• People Management: Manages the work environment by ensuring that it is conducive to perform and motivates teams to accomplish team goals.

Requirements

• Minimum education Matric/Grade 12 or equivalent
• Relevant tertiary qualification advantageous
• Work experience minimum 2-3 years in a Managerial Role in Retail
• Drivers license will be advantageous.