ICT ASSISTANT – Guatemala City

Job Overview

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ICT ASSISTANT – Guatemala City

ICT ASSISTANT – Guatemala City

ICT ASSISTANT

Overview:

  • Parent Sector: Field Office
  • Duty Station: Guatemala City
  • Job Family: Administration
  • Type of contract: Non-Staff
  • Level: Level 1
  • Duration of contract: 1 year
  • Recruitment open to: External candidates
  • Application Deadline: April 1, 2024 (Midnight Paris Time)
  • UNESCO Core Values: Commitment to the Organization, Integrity, Respect for Diversity, Professionalism

Overview of the Functions of the Post: The ICT Assistant, under the supervision of the Senior Administrative Assistant and guidance of the Head of Office, supports management and operations of ICT infrastructure, equipment, and services. Responsibilities include providing user support, implementing new functionalities, conducting needs assessments, and liaising with external partners.

Duties and Responsibilities:

  1. Ensure ICT-related needs are met in the field office and support ICT infrastructure, equipment, and services.
  2. Provide user support and technical assistance, investigating technical issues and raising complex problems to DBS support or external service providers.
  3. Implement new functionalities, applications, and services, coordinating with DBS and advising on technical solutions.
  4. Conduct needs assessments for new applications, draft ICT requirements for procurement, and maintain ICT procurement inventory.
  5. Identify and organize ICT training for users, liaise with Host Organization or UN System, and represent UNESCO at ICT inter-agency meetings.
  6. Participate in ICT monthly meetings organized by DBS and perform additional activities as required.

Competencies:

  • Accountability
  • Communication
  • Innovation
  • Knowledge sharing and continuous improvement
  • Planning and organizing
  • Results focus
  • Teamwork

Required Qualifications:

  • Education: Completed secondary and/or vocational education.
  • Work Experience: 2 years of relevant work experience in ICT or related fields. Knowledge of confidentiality guidelines.
  • Skills and Competencies: Customer-oriented, multitasking ability, good communication skills, and interpersonal relations.
  • Languages: Excellent knowledge of Spanish. Good knowledge of English.

Desirable Qualifications:

  • Education: Qualifications/diploma in ICT. Complementary education in computer science is an asset.
  • Work Experience: Experience in the UN System or International Organizations is an asset.

Application Process: Please note that all candidates must complete an online application with complete and accurate information on the UNESCO careers website. The evaluation includes tests, assessments, and competency-based interviews. Only selected candidates will be further contacted.

Footer: UNESCO upholds the highest standards of efficiency, technical competence, and integrity. It applies a zero-tolerance policy against all forms of harassment and is committed to achieving workforce diversity. Candidates from non- and under-represented Member States, minority groups, indigenous groups, and persons with disabilities are encouraged to apply. UNESCO does not charge a fee at any stage of the recruitment process.

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