IT Support Technician

IT Support Technician

Date: April 16, 2024
Location: Guatemala City, Guatemala
Company: Plan International

The Organization:
Plan International is an independent development and humanitarian organization that advocates for children’s rights and gender equality. With a belief in every child’s power and potential, Plan International works to address the root causes of issues faced by vulnerable children, in collaboration with children, youth, supporters, and partners.

Main Function:

As a member of the IT shared services team for Central America, the IT Support Technician is responsible for providing technical support to users, managing the maintenance of local networks and technological infrastructure according to regional operational strategies and plans.

Responsibilities:
Planning, Processes, and Governance:

Contribute to the development of the department’s strategic planning.
Assist in the development of annual technology operational plans.
Contribute to the development of information and technology processes, suggesting improvements and providing training to users as needed.
Understand information and technology policies and ensure compliance.
Support the planning and development of internal audits.
Contribute to a culture of identifying and reducing organizational risk.
Ensure compliance with actions resulting from administrative area audits.

Equipment and Infrastructure (Hardware):

Maintain detailed inventory of hardware infrastructure.
Manage the lifespan of computer equipment, optimizing use and planning for replacement.
Ensure that computer equipment meets specified acquisition requirements.
Plan and perform preventive technical maintenance on all computer equipment.
Install computer equipment.
Coordinate necessary installations (electrical, physical, computer centers) for computer equipment installation.
Train users on the proper use and handling of installed computer equipment.

Software Configuration and Maintenance:

Maintain an inventory of installed software (programs) in the institution.
Train users on the proper use and handling of installed computer programs.
User management (creation and maintenance).
Install computer programs used, ensuring the availability of required licenses and their periodic update.
Establish automated configurations for backup processes.
Support the identification of tools for system management (programming languages and database management systems) to comply with processes.

Security:

Contribute to the development and implementation of the Security Plan.
Contribute to the development and establishment of appropriate security processes for programs and databases.
Ensure the confidentiality, availability, and integrity of information.
Ensure compliance with the security policy through the development, maintenance, and application of a specific security plan for the country.
Maintain user access and system access passwords for company users.
Ensure that security-related aspects are considered when selecting contractors.
Monitor the implementation and use of information security mechanisms on a daily basis.
Support investigations of computer security incidents.
Participate in IT projects adding all computer security considerations.

Development and Implementation of Technological Solutions:

Contribute to the development of the plan for the development of technological solutions in line with the IT strategy.
Support the establishment of an effective design, development, and implementation process for projects through the IT component.
Contribute ideas for digital solutions to streamline processes.
Contribute to documentation: guides, instructions, system manuals, and/or IT process.

Requirements:

Advanced studies in Computer Science or related fields.
3 years of experience in similar positions.
Experience in the management and execution of information systems and support technologies with user interaction.
Ability to streamline project lifecycle with information technology elements; systems, databases.
Experience in technical support for computers, both Software in Windows operating systems, and Hardware.
Knowledge of programming languages for both web and desktop applications.

Desirable Requirements:

Demonstrated capacity and experience in LAN and telecommunications networks, SQL Server, and administration of email servers.
Experience in Microsoft server administration.

Physical Environment:
The organization provides an appropriate office environment according to hygiene and safety standards. Approximately 30% of annual time will be spent traveling to support program units as needed.

Access to Information Level: Low, has limited information access.

Contact with Children Level: Low

For more information about the position, please visit the following link: Position Details

Function Type: IT Technician
Reports to: Regional IT Coordinator
Grade / Salary: Q8,352.00
Deadline: Wednesday, April 24, 2024

Please note:

Plan International’s selection processes are completely free. Candidates are never asked to make any kind of payment or deposit to participate or be considered for a position. Plan International has a code of conduct and internal policies on equality, inclusion, and safeguarding children and youth. All hired individuals must be willing to know, sign, comply with, and promote these policies. Plan International is committed to zero tolerance for child abuse and discrimination. Plan International conducts the selection process focusing on the Child Protection Policy, Human Rights, Childhood Equity, and Multiculturalism. Plan International reserves the right to close the call before the established date, once it has the required candidates. Likewise, it may extend the recruitment period if, at the end of the initial period, it does not have candidates who meet the profile of the position to be recruited. All persons applying for a job at Plan must present the Certificate of National Registry of Sexual Offenders from the Public Ministry and indicate their salary expectation, which must be attached to their CV