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MACINTOSH ADMINISTRATOR – HELP DESK SUPPORT ANALYST II

MACINTOSH ADMINISTRATOR – HELP DESK SUPPORT ANALYST II

Location: Delhi/Mumbai, India

Organization: World Resources Institute (WRI)

About WRI: World Resources Institute (WRI) is an independent global research organization focused on building sustainable and livable cities and working towards a low-carbon economy. Through research, analysis, and recommendations, WRI puts ideas into action to protect the earth, promote livelihoods, and enhance human well-being.

Overview of WRI India Operations:

The WRI Operations team supports the organization’s front-line work by interacting with clients, government agencies, statutory bodies, board of directors, vendors, and consultants. They ensure smooth implementation of WRI programs by providing support and problem-solving across various functions such as Budget and Finance, Accounting and Reporting, Legal Counsel, Human Resource, IT, and Facilities management.

About the Program: WRI’s Operations department aims to enhance operational capabilities across global offices by promoting sustainable growth, collaboration, and knowledge sharing. The Macintosh Administrator/Help Desk Support Analyst II will primarily focus on enterprise-level planning/configuration and support for Apple computers, along with tier 1 general office and windows support.

Responsibilities:

• Ensure a consistent user experience across all macOS devices
• Leverage Jamf or similar MacBook MDM tool for configuration and support
• Plan and implement macOS upgrades and rollouts
• Maintain client hardware standards and test new technology to improve the computing environment
• Serve as the escalation point between different support teams for macOS-related issues
• Manage and administer client system infrastructure for macOS endpoints
• Develop configuration policies, test and document findings, and update procedures
• Keep up with Apple and Jamf communities to enhance device management
• Escalate priority support issues and provide relevant information to senior staff
• Maintain positive relationships with business lines and other departments
• Prioritize and schedule work to maintain department service level agreements
• Basic networking skills and troubleshooting

Qualifications and Requirements:

• Bachelor’s degree in IT, Computer Science, Engineering, or relevant field
• 4-7 years of relevant full-time work experience in Mac OS application support
• Experience supporting users in a remote/help desk environment
• Proficiency in Mac OS and MS Office 365 suite
• Full fluency in English, second language preferred
• Existing work authorization in India

Additional Information:

• Location: Delhi/Mumbai, India
• Contract Type: Local ICA Specialist
• Contract Level: LICA Specialist-11
• Duration: 1 year, extendable based on performance and project requirements
• Salary Range: INR 1100000-1300000
• Application Process: Apply online at www.wri.org/careers with a cover letter and resume

Diversity, Equity, and Inclusion (DEI) @WRI India: WRI India promotes diversity, equity, and inclusion across all areas of work and workforce, fostering a welcoming environment for people of diverse backgrounds and experiences.

Equal Employment @WRI India: WRI India believes in equal employment opportunities, recruiting, and providing advancement opportunities without regard to caste, religion, sex, age, marital status, sexual preference, parental status, or disability.

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